I12s since more than 2 months on warranty with Hobie ... not

Hi,

Due to problems with my steering cables I brought my kayak mid May 2017 to my dealer, who after a week sent it to Hobie Netherlands and there it sits now since that time.

I am not getting any information about the status, what is the problem or time of repair.

Only statement I am getting is
- we have main season now

I already called Hobie Netherlands direct, they confirmed the kayak is there, I asked to respond to my mail, no answer.

This is pretty disappointing.

Has anyone had her/his kayak for repairing sent to Hobie and how long did this take ?

I have kayak main season as well ...


cu

Uwe

Just saw that Tapapalk has cut the title of my thread. It should have called :

I12s since more than 2 months on warranty with Hobie ... nothing happens.

Apologies...


cu

Uwe

Don't really know what their warranty turn around would be. They are a distributor. Of course this is also your kayaking season. I will contact them to see if we can get them any help they require to get this done.

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)

I've contacted Hobie Kayak Holland to try and understand what they're in need of to complete the repair. (you're copied Uwe)

_________________
Jacques Bernier
http://www.hobie.com/
http://www.facebook.com/HobieCatCompany

Hi Matt, Jaques,

got your mails in the meantime and I suggest we proceed on mail exchange now, rather than in "public"

Many thx for quick response and I am glad you guys read here as well.

Regards

Uwe