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UnknownCompass
PostPosted: Mon Apr 23, 2018 2:28 pm 
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Joined: Mon Apr 23, 2018 2:23 pm
Posts: 9
Has anyone else received their hobie compass with a botched screw? Mine was a transducer cover screw that was in totally sideways... I went to file a warranty claim and the serial number was never engraved!!!! I was told the office was closed when I reached out last and that someone would contact me this morning with a solution. I have not heard anything and im seeing my messages are being read but no one has replied.

Am I the only one with this horrid experience?
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mmiller
PostPosted: Mon Apr 23, 2018 3:07 pm 
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Joined: Tue May 27, 2003 12:44 pm
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Location: Oceanside, California
Just spoke with you on the phone. All good. Let me know if I can do anything else.

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Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)
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UnknownCompass
PostPosted: Mon Apr 23, 2018 3:12 pm 
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Posts: 9
It’s not all good yet but I submitted the photos to my dealer and I’ll wait to hear back from them. Maybe the hobie fishing FB chat isn’t such a clever idea. Thanks for calling me back.
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mmiller
PostPosted: Mon Apr 23, 2018 3:31 pm 
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Location: Oceanside, California
The Compass one is a owners group and not run by the factory. I'll have a look at our company pages though... there is no live body reading Facebook posts all day. We just cycle through forums and Facebook at different times during the day. Chat would make no sense.

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Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)
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UnknownCompass
PostPosted: Fri May 04, 2018 12:17 pm 
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Joined: Mon Apr 23, 2018 2:23 pm
Posts: 9
mmiller wrote:
The Compass one is a owners group and not run by the factory. I'll have a look at our company pages though... there is no live body reading Facebook posts all day. We just cycle through forums and Facebook at different times during the day. Chat would make no sense.



Chat would make perfect sense, Matt. This is why all the major companies offer a chat service. Its 2018 :)
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Mtmouse
PostPosted: Sun May 13, 2018 5:31 am 
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Joined: Wed May 14, 2014 3:18 am
Posts: 134
UnknownCompass wrote:
mmiller wrote:
The Compass one is a owners group and not run by the factory. I'll have a look at our company pages though... there is no live body reading Facebook posts all day. We just cycle through forums and Facebook at different times during the day. Chat would make no sense.



Chat would make perfect sense, Matt. This is why all the major companies offer a chat service. Its 2018 :)


Hobie doesn't like to out-source to India like major companies.

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