Getting Parts from Hobie

I decided to do some updates to my Tiger, here is what I ordered.
1. New snuffer system.
2. New round boom.
3. New Main, Jib, and Spinnaker.
4. Other misc upgrades.

Here is what I got.
1. Snuffer that had obviously been used, it was drilled for rivets and looked as if a sail had been pulled through before. And the attatchment point to the spin pole was cracked.
2. The round boom that I just recieved had the cleat on backwards.
3. Sails I haven't opened yet, waiting for decent weather to get them out.
4. All misc parts arived timely and intact.

The snuffer kit I returned.
The boom I drilled out the rivets and remounted the hardware.
Sails I hope to get out this weekend.
Misc parts I have installed.

I like the Hobies, and this forum allways proves to be very responsive and helpfull. So I am hoping that these things are checked better before leaving the Hobie facility in California.

I have spent a lot on this boat I hope that it continues to be worth it.
Please do not use this as a venue to post adversely. I am still pleased with my boat. But I would hope that this may prevent others from this issue.

Thanks

_________________
Mike Hensel
'86 Hobie 18, '93 Hobie 14, '80 Hobie 14(restso in progress)
Wind in your sails, water in your shoes, great day!

Hello Mike,
Sorry you had the issues - As you know these parts all came from Europe, and unfortunately they are not inspected again here most times...just shipped in their original packing from France.
The snuffer hoops come pre-drilled - as for the cracking it must have gotten damaged in shipping as they can be a bit fragile...I highly doubt though that it had been used, that is impossible really. I trust that you received the replacement in a timely manner...If there is anything that needs to be done just contact your dealer.

Jacques Bernier
Hobie Cat USA