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wilbs25
PostPosted: Tue Aug 12, 2008 11:33 am 
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Site Rank - Deck Hand

Joined: Sun Mar 30, 2008 9:10 pm
Posts: 2
Anyone else had to have their hulls replaced due to a crack. If so, how long did you wait? I'm almost at two months.

Thanks
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sunjammers
 Post subject:
PostPosted: Tue Aug 12, 2008 12:14 pm 
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Authorized Hobie Dealer

Joined: Mon Jun 02, 2003 7:35 pm
Posts: 1369
Location: 315 N. Hwy 79 Panama City Beach, FL 32413 850-235-2281
this depends on where you are in the country.
You want your kayak to be shipping on a Hobie dedicated truck, not LTL!
Depending on the dealer, we pull a hull out of inventory to keep our customers on the water, if we do now that the color in stock they need we provide them with a loaner kayak, however this is our in house procedures not Hobie's

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mmiller
 Post subject:
PostPosted: Tue Aug 12, 2008 12:51 pm 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 15089
Location: Oceanside, California
There is no delay in the process at the factory. Claimed hulls are ordered the day the claim is reviewed. Length of time would be transport related for sure. Sometimes dealers can do it right from their stock as well. If you have not yet done so, you can send an email to warranty (at) hobiecat (dot) com to confirm the hull has been claimed and is in the system.

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Last edited by mmiller on Wed Aug 13, 2008 2:22 pm, edited 1 time in total.

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jprtroy
 Post subject: waiting for hull?
PostPosted: Wed Aug 13, 2008 9:03 am 
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Joined: Fri Jul 22, 2005 10:17 pm
Posts: 24
Location: Felton, CA.
Somethings not right if it's been 2 months! My experience has been very favorable in that I think I waited maybe 2 weeks. You need to get on your dealer!
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wilbs25
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PostPosted: Thu Aug 14, 2008 10:44 am 
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Joined: Sun Mar 30, 2008 9:10 pm
Posts: 2
Dealer just received it. thanks for the replies
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Thomas
PostPosted: Mon Aug 25, 2008 4:52 pm 
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Site Rank - Admiral

Joined: Mon Sep 17, 2007 8:40 am
Posts: 155
Location: Omaha, Nebraska
I just dropped off my poor little Outback at the dealer due to cracks in the drive well. I also asked my dealer if, under warrenty, I could ask for a Revolution hull if the Outback hull indeed needs to be replaced. He thought I might be able to do that possibly with a little compensation for differing hull costs.

Anybody here done that yet -- replace a hull with a different model hull?

Thomas

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