mmiller wrote:
Ahhh.
I'm quite certain not a cost saver. That was the bigger point. The places you can "hook" those to vary by model and were not "features" really.
The rusted stainless was (as you noted) was reported here in the forums. This is the best place to find odd issues for sure. This is annoyance level / limited, not critical function related. Easily rectified.
Getting information to dealers is difficult to say the least. Having a usable source for consumers is even more difficult to manage. Information can easily be overload. What you need you can't find. What you find, you don't need. We have nothing like the sophistication of the airline or automotive industries in information reporting and retention.
It was just a little suspicious that the pad eye was removed around 2013 (and reintroduced in 2015) for no apparent reason, leaving no place to place the hook on the Outback...
Yes, rusty buckles were reported... by me! You just reiterated my point that Hobie is reactive instead of proactive. Hobie knew of the problem, yet did not make customers aware. We should not have to rely on fellow kayak enthusiastics to notify us of quality defects. It works out good for Hobie though, you get free product testing and reporting...
Same for hatch seal area. Hobie discovered a problem with manufacturing, yet did not make customers aware. Maybe Hobie should learn from the auto industry and issue bulletins/recalls for issues like this. It is not a stretch to say that the hatch seal issue could lead to a serious capsize/safety issue. I cannot imagine Hobie would fare well if someone capsized or heaven forbid could not make it back to shore and an attorney got ahold of the this.
I think I have beaten the dead horse enough. Again, I love the Hobie product and customer service, just trying to share some ways for improvement.
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