Employment Opportunities

Hobie Cat Company, Oceanside, California

Hobie Cat Company is accepting applications for the positions described below. Please send an email to [email protected] for more information on how to apply. Existing Hobie employees are eligible to apply for any open positions and can do so by filling out the Internal Hobie Employee Application and submitting it directly to Human Resources in the main office or via email at [email protected].

No open positions at this time.

Day Shift

• Customer Service Representative

  Customer Service Representative

  ×

  FLSA Status: Hourly, Non-Exempt
  Reporting to: Dealer Support Manager
  Hours: Monday-Friday, 8am – 5pm

  Job Description

  We are looking for an energetic Customer Service Representative to provide outstanding service to our retail and wholesale customers through telephonic and digital support.

  Job functions

  • Work with customers, wholesale and retail, by listening to problems and clarifying the customer's complaint; determining the Hobie authorized dealership or Hobie internal department best suited to resolve the issue; and following up to ensure resolution.
  • Whenever possible, the C/S Rep will recommend a solution to the problem and handle the issue directly through resolution.
  • Manage large volume of incoming calls, emails and social media posts with the goal of insuring each Hobie customer has a great customer experience.
  • Greet customers warmly and ascertain problem or reason for calling or reaching out.
  • Go the extra mile to engage customers.
  • Provide basic company information regarding product, website, finding a dealer, etc.
  • Sell the Company through positive attitude, energy, and empathic listening.
  • Prepare log of customer issues by collecting and analyzing customer information
  • Refer sales leads to internal sales team.
  • Build sustainable relationships of trust through open and interactive communication, and timely follow-up.
  • Provide accurate, valid and complete information to support departments by using the right methods/tools.
  • Follow best-practice communication procedures, guidelines and policies.
  • Stay abreast of changes in policies or procedures.

  Requirements

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Proficient in Microsoft Office suite including Word, Excel and Powerpoint

  Essential Physical Requirements

  Sedentary strength demands include exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time. Continuously requires vision, talking, hearing and fine dexterity.

  About the Company

  Hobie Cat Company is an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

• Seasonal Customer Service Representative

  Seasonal Customer Service Representative

  ×

  FLSA Status: Hourly, Non-Exempt
  Reporting to: Dealer Support Manager
  Hours: Monday-Friday, 8am – 5pm, part-time work may be available as well
  Expected Duration: May 1st – September 2nd, 2022
  Internal Employee Application Period: 3/30/22 - 4/15/22

  Job Description

  We are looking for an energetic Customer Service Representative to provide outstanding service to our retail and wholesale customers through telephonic and digital support.

  Job functions

  • Work with customers, wholesale and retail, by listening to problems and clarifying the customer's complaint; determining the Hobie authorized dealership or Hobie internal department best suited to resolve the issue; and following up to ensure resolution.
  • Whenever possible, the C/S Rep will recommend a solution to the problem and handle the issue directly through resolution.
  • Manage large volume of incoming calls, emails and social media posts with the goal of insuring each Hobie customer has a great customer experience.
  • Greet customers warmly and ascertain problem or reason for calling or reaching out.
  • Go the extra mile to engage customers.
  • Provide basic company information regarding product, website, finding a dealer, etc.
  • Sell the Company through positive attitude, energy, and empathic listening.
  • Prepare log of customer issues by collecting and analyzing customer information
  • Refer sales leads to internal sales team.
  • Build sustainable relationships of trust through open and interactive communication, and timely follow-up.
  • Provide accurate, valid and complete information to support departments by using the right methods/tools.
  • Follow best-practice communication procedures, guidelines and policies.
  • Stay abreast of changes in policies or procedures.

  Requirements

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Proficient in Microsoft Office suite including Word, Excel and Powerpoint

  Essential Physical Requirements

  Sedentary strength demands include exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time. Continuously requires vision, talking, hearing and fine dexterity.

  About the Company

  Hobie Cat Company is an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

• Dealer Support Associate

  Dealer Support Associate

  ×

  Reports to: Dealer Support Manager
  Schedule: M-F, 8am – 5pm
  FLSA: Non-Exempt
  Job Grade: TBD
  Internal Employee Application Period: 3/30/22-4/15/22

  Summary

  The Dealer Support Associate will deliver outstanding support and service to our Dealers and Sales Representatives. Familiarity with the product lines is a must to help provide the best service as well as upsell and cross-sell related products.

  Daily Responsibilities

  • Deliver excellent service levels to all customers, in critical areas, on a daily basis including following up with dealers, Sales Reps, co-workers and others within 24 hours of original contact (email, phone call, text, etc.).
  • Provide direct communication to Dealers and Sales Reps regarding status of orders, product availability, shipping schedules, back orders, etc.
  • Answer customer questions, resolve problems and maintain customer satisfaction by providing problem-solving resources and technical advice.
  • Manage the processing of orders from Dealers and Sales Reps with an understanding of our products, parts, and accessories to help with their buying decisions.
  • Investigate and log order, invoice and return errors.
  • Perform new dealer set up process for dealers within your assigned territory
  • Help grow your dealer’s business through co-op marketing budget management
  • Maintain relationships with key customers
  • Build productive trust and respect with internal team, Dealers and Sales Reps.

  Ongoing Responsibilities

  • Meet personal and departmental goals outlined by Dealer Support Manager.
  • Work with DSM to understand departmental goals and KPI’s and assist with departmental reporting.
  • Continually grow Hobie product knowledge to assist all customers with buying decisions and upsell/cross sell when appropriate.
  • Cascade customer support trends and feedback to DSM, make recommendations on process improvements or customer support trouble shooting.
  • Stay current with job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
  • Enforce applicable company policies and procedures.
  • Additional duties as assigned.

  Qualifications

  • Prior experience with customer service or a professional customer facing role with strong negotiation skills.
  • Strong product knowledge and a natural curiosity to learn more.
  • Strong written and verbal communication skills and interpersonal skills including patience, compassion and empathy.
  • The ability to quickly, and easily build rapport with others.
  • Strong problem-solving ability and a master of following up on any issue to a point of resolution.
  • High attention to detail.
  • Ability to multi-task with solid organizational and time management skills with a willingness to learn.
  • Familiarity with Outlook, Excel and MAS.
  • Ability to take direction, accept feedback and coachable.

  Physical Demands

  Sedentary strength demands include exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time. Continuously requires vision, hearing, twisting, and talking. Frequently requires standing, fine dexterity, sitting, and handling. Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching.

  About the Company

  Hobie Cat Company is an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

• Senior Electrical Design Engineer

  Senior Electrical Design Engineer

  ×

  FLSA Status: Exempt
  Hours: M-Th 6am – 5pm

  Job Description

  Since 1950, Hobie has been in the business of shaping a unique lifestyle based around fun, water, and innovative products. From our headquarters in Oceanside, CA, we design, manufacture and distribute an impressive collection of watercrafts, including kayaks, standup paddleboards, catamarans, and inflatables, for world-wide distribution. We are looking for a Sr. Design Engineer to help us with our mission of igniting the world’s passion for fun on the water and lead us into a new category with electrically propelled products.

  Our Sr. Design Engineer will design for the in-house and outsourced manufacturing of our recreational products based on engineering calculations and analysis, including the electrical and mechanical design. This role will focus on developing electrically propelled products in collaboration with fellow Design Engineers. This role will partner with purchasing and suppliers to establish quality assurance controls to maintain high manufacturing reliability. This role will also create technical documents, including user manuals and be responsible for creating product concepts and refining through prototype fabrication, using manual techniques and 3D printing technologies.

  What You'll Do

  • Help lead Hobie into a new category with electrically propelled products using the latest technology.
  • Collaborate with engineering team, supply chain, sales, marketing and manufacturing
  • Draw and create engineering prints and other schematics needed
  • Create test prototypes and perform physical testing on prototypes
  • Research and track prototype performance and reactions
  • Develop and implement design strategies
  • Prepare documentations, such as testing protocols and manuals
  • Organize plans and create schedules
  • Review and oversee manufacturing of designs
  • Make recommendations and implement solutions to improve production efficiency
  • Ensure components and assemblies adhere to applicable industry and business standards
  • Research new materials and methods of development
  • Qualify and train domestic and international manufacturing partners

  What You Bring to the Table

  • Engineering Bachelor’s degree or foreign equivalent, preferably in Mechatronics
  • At least 5 years’ experience in electrical engineering
  • Ocean engineering
  • Experience designing for lithium batteries, blue tooth integration, digital display design and sleek user interfaces
  • Expérience designing control systems and programming
  • Experience designing electric propulsion, electric circuits, motors, batteries applied to mechanical design
  • Ideal candidate would have ocean engineering and/or watersport background
  • Experience with CAD and other engineering analysis tools.
  • Experience with prototyping, including machining, fabrication, composites and 3D printing.
  • Experience sourcing and designing parts and accessories for production

  What We Offer

  • Competitive Salary
  • 4x10 schedule
  • Relocation Assistance
  • Incentive Program
  • Medical, Dental, Vision & Life Insurance
  • 401k Matching
  • Paid Time Off
  • Generous Employee Discount

  About the Company

  Hobie Cat Company is an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

Night Shift

• No Jobs Available

Weekend

• No Jobs Available